At thingsup.io, we prioritize customer satisfaction and strive to ensure the best experience with our IoT solutions. This Refund Policy outlines the conditions and process for refund requests.
1. Eligibility for Refunds
- Refunds are available only for specific services, such as unused or partially used subscriptions.
- Refund requests must be submitted within 15 days from the initial payment date.
- Refunds are not applicable for one-time services or consultations once they have been rendered.
2. Non-Refundable Cases
- Payments made for services that have already been delivered, activated, or substantially consumed are non-refundable.
- Refunds will not be issued for delays caused by unforeseen technical issues unless they exceed a specified period as outlined in our Terms of Service.
- Any third-party fees associated with payment processing (such as currency conversion fees) are not refundable.
3. Refund Process
- To initiate a refund, please contact our Support Team via [email] within 15 days of your purchase. Include your payment details, account information, and a brief description of the reason for the refund request.
- Our team will review your request within 7 business days and may request additional information to process your refund.
4. Refund Method
- Approved refunds will be processed to the original payment method used during the purchase. Refund processing times vary by payment provider and may take up to 10 business days.
- Customers will be notified via email once their refund has been processed.
5. Changes to This Policy
- Thingsup.io reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated effective date.
For further assistance, contact us at [support@thingsup.io] or visit our support page.
