The Key Account Manager (KAM) is responsible for managing relationships with the company’s key clients, ensuring high levels of customer satisfaction, and providing effective solutions to meet client needs. With 2 years of experience, the KAM will serve as a primary point of contact for key accounts, handle customer inquiries, and proactively address any concerns. This role also includes identifying opportunities for account growth, assisting in sales, and working closely with internal teams to ensure that clients receive exceptional service.
Key Responsibilities:
1) Maintain and strengthen relationships with key clients, ensuring a deep understanding of their business goals and challenges.
2) Act as the primary contact for all account-related issues, offering tailored solutions to meet clients’ needs.
3) Address customer queries, providing support and troubleshooting solutions on time.
4) Ensure clients receive proactive communication about any product or service updates that may affect their business.
5) Collaborate with internal teams (e.g., product, support, and logistics) to ensure client needs are met efficiently and effectively.
6) Identify upselling and cross-selling opportunities within existing accounts to enhance service offerings and drive revenue growth.
7) Assist in preparing proposals, renewals, and contract extensions to maintain and grow key accounts. Keep detailed records of client interactions, queries, and issues raised, updating CRM systems regularly.
8) To share with management and generate reports on account health, performance metrics, and overall client satisfaction.
9) Assist in preparing presentations for client meetings or internal reviews. Work closely with cross-functional teams (sales, customer service, product management) to meet client requirements.
10) Participate in client onboarding, ensuring a seamless transition from the sales team and setting clear expectations.
Experience:
1) 2+ years of experience in key account management, customer support, or client relationship management.
2) Experience in Technical product sales and solutions sales will be preferred
Education: Bachelor’s degree in Technology.
Communication: Excellent verbal and written communication skills; ability to engage with clients at all levels.
Mail ID to share resume:
nikita.dhamdhere@thingsup.io
Mobile Number: 9975388016
